ASSISTANCE/ TERMS OF SALES AND RETURN
Tören Gıda Sanayi ve Ticaret A.Ş. we wish you a good shoping in our site where you can do shopping safely.
· Those who are younger than 18 cannot do shopping from Tören Gıda Sanayi ve Ticaret A.Ş. Tören Gıda Sanayi ve Ticaret A.Ş. offers boks for children, but these can be purchased by adults only.
· You can do your shopping either being or not being a member of our site
· You can do your shopping via credit card (Visa, Master Card) or via bank transfer in Tören Gıda Sanayi ve Ticaret A.Ş.. Order date will be determined as the date where our system cashes out from your credit card or where the pay orders are made to our bank accounts. Orders whose bank transfer doesn’t made in one week (7 days) will be cancelled automatically. C.O.D. system won’t be accepted.
· Tören Gıda Sanayi ve Ticaret A.Ş. will deliver all your orders with consignment invoice as per laws. Gift packages will be sent with consignment, as the invoice will be sent to your invoice address. All the prices are set in TL currency. VAT rates are 8% for boks,1% for magazines,18% for music, video, dvd and Cargo and 26% for hobby products.
· Please make sure your invoice, delivery and contact information are accurate during order process. Please check especially your email and phone number
· By you approved information that you used in order process in Tören Gıda Sanayi ve Ticaret A.Ş. web site will be sent to your email address. After confirmation of these by our system, your demand for products and services will be met and delivered to you.
· Order date will be determined as the date where our system cashes out from your credit card or where the pay orders are made to our bank accounts. Delivery will be made according to this date.
· Tören Gıda Sanayi ve Ticaret A.Ş. won’t be held responsible for price mistakes due to erratum and system errors.
·In case of a force majeure (Disasters, war, terror, riot, legislation provisions, conscription or strike, lockout, significant malfunctions in production an communication facilities) that doesn’t exist in agreement date and that can’t be foreseen, that occurs beyond the control of parties and that disables one of the parties to fulfill their responsibilities fully or partially, the party with force majeure will notify the other in written form immediately. In case of pursuance of that force majeure, the party will not be held responsible for the responsibilities it cannot fulfill. In the event of pursuance of this force majeure for 10 (ten) days, both parties will have the right to terminate the agreement.
· If you want to cancel your order fully, you must contact our customer representative via our phone number +90 212 252 2556, our fax number +90 212 249 2892, or our email address firstname.lastname@example.org. .
· In the event of the order isn’t met fully, the payment made by the customer will be refunded and the customer will be informed.
· In the event of the order is met partially, the customer will be informed and all the procedures will be conducted as per request of customer. (Sometimes our customers can make orders in condition of delivery of the products whose prices are paid and refund their Money for those whose order isn’t met or fully cancellation of the order). Orders whose shipment isn’t made in one week (7 days) will be canceled.
RETURN OF GOODS:
· Terms of return of the goods purchased are covered bu customer rights. Purchased products can be returned without showing any reasons in condition of being in its original state (appropriate for re-marketing) and conforming with conditions. Demands for return of goods after one week will not be taken into consideration. Cargo costs in returns belong to customer. No C.O.D. will be accepted, these won’t be accepted. The returned goods will be controlled in terms of conformity and if it is in good conditions, the refunding to the customer will be made in at least 1 month. Such expenses like banking, Cargo that are met by our company will be deducted in return process.
· In the event of opening of product packages, tearing of its gelatin or removal of its guarantee label (unless indicated otherwise), the product will be our of guarantee cover and cannot be returned.
· • You can contact with our customer representatives via email@example.com and send your mail about return of goods.
· You can make your payments via payment methods you will state in out site (credit cards, bank transfer, payment at door)
·In payments of bank transfer, payment must be made in maximum 7 days from order day.
· All kinds of “expenses” etc. Demanded by the related organization during bank transfer transaction belong to the customer
· Please give your order number in payment transaction.
· Please send your account abstract showing the payment you made via email to our address firstname.lastname@example.org with subject of HAVALE DEKONT
Those who do shopping from Tören Gıda Sanayi ve Ticaret A.Ş. is deemed to accept the conditions above.